How do I secure customer-facing AI chatbots?

Customer-facing AI chatbots are the most exposed attack surface — every user interaction is a potential prompt injection attempt, and a single successful attack can expose customer data, generate brand-damaging content, or trigger unauthorized actions across your backend systems.

Customer chatbot security risks:

• Prompt injection via chat: Users directly type adversarial inputs designed to override system instructions
• Data exposure: Chatbots with CRM access can be tricked into revealing other customers' personal data
• Unauthorized actions: Chatbots connected to order systems can be manipulated into issuing refunds, canceling orders, or modifying accounts
• Brand reputation: Chatbots generating offensive, incorrect, or competitor-promoting content under your brand
• PII collection: Chatbots inadvertently collecting and storing personal data beyond what's necessary

Exogram secures customer chatbots at the execution boundary. The chatbot can generate any response — but when it tries to ACT (query CRM, issue refund, modify account), every action passes through the 8 policy gates. PII is scrubbed by the Air Gap. Unauthorized data access is blocked. The chatbot can talk freely. It just can't do anything dangerous.